/* Lead DB — shared design system. Source of truth: DESIGN.md.
   One stylesheet, all 9 pages. Light theme · navy sidebar · royal-blue accent. */

:root{
  --navy:#0B1A2E; --navy-2:#10243d; --navy-ink:#AEBED2; --navy-ink-dim:#6E839C;
  --accent:#3B6FF6; --accent-soft:#E8EFFE; --accent-ink:#1F49B6;
  --canvas:#F5F6F8; --surface:#fff; --surface-2:#FAFBFC;
  --line:#EAECF0; --line-2:#F1F2F4;
  --ink:#0E1726; --ink-2:#5A6675; --ink-3:#8A94A3;
  --ok:#1D9E75; --warn:#BA7517; --danger:#E24B4A; --star:#F5B544;
  --r-sm:6px; --r-md:8px; --r-lg:12px;
  --shadow:0 1px 2px rgba(16,24,40,.05),0 1px 3px rgba(16,24,40,.05);
  --shadow-lg:0 12px 32px rgba(16,24,40,.10),0 2px 6px rgba(16,24,40,.06);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:'Inter',-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;
  background:var(--canvas);color:var(--ink);font-size:13px;line-height:1.45;-webkit-font-smoothing:antialiased}
a{color:var(--accent);text-decoration:none}
.num,.tnum{font-variant-numeric:tabular-nums}
.muted{color:var(--ink-3);font-size:12px}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#d8dce2;border-radius:8px;border:2px solid var(--canvas)}
*:focus-visible{outline:none;box-shadow:0 0 0 3px var(--accent-soft);border-color:var(--accent)!important}

/* ---------------- App shell ---------------- */
.app{display:grid;grid-template-columns:236px minmax(0,1fr);min-height:100vh}
.side{background:var(--navy);color:var(--navy-ink);display:flex;flex-direction:column;padding:16px 12px;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:6px 8px 16px}
.brand .logo{width:30px;height:30px;border-radius:8px;background:var(--accent);color:#fff;
  display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;box-shadow:0 2px 8px rgba(59,111,246,.45)}
.brand .nm{color:#fff;font-weight:600;font-size:15px;letter-spacing:-.01em;line-height:1.15}
.brand .nm small{display:block;color:var(--navy-ink-dim);font-weight:500;font-size:10.5px}
.navlbl{font-size:10px;text-transform:uppercase;letter-spacing:.09em;color:#56698a;padding:14px 10px 6px}
.nav{display:flex;flex-direction:column}
.nav a{display:flex;align-items:center;gap:11px;padding:8px 10px;border-radius:8px;color:var(--navy-ink);
  font-size:13px;font-weight:500;margin-bottom:2px;position:relative}
.nav a svg{width:17px;height:17px;stroke:currentColor;fill:none;stroke-width:1.8;flex:none;opacity:.92}
.nav a:hover{background:rgba(255,255,255,.05);color:#E6EDF6}
.nav a.on{background:rgba(59,111,246,.16);color:#fff}
.nav a.on::before{content:"";position:absolute;left:-12px;top:7px;bottom:7px;width:3px;border-radius:0 3px 3px 0;background:var(--accent)}
.nav a .ct{margin-left:auto;font-size:11px;font-weight:600;color:#7E91AC;background:rgba(255,255,255,.06);border-radius:20px;padding:1px 8px;font-variant-numeric:tabular-nums}
.nav a .ct.hot{color:#FFB4AE;background:rgba(226,75,74,.18)}
.nav a .ct:empty{display:none}
.side .spacer{flex:1}
.side .sync{border-top:1px solid rgba(255,255,255,.08);margin-top:10px;padding-top:12px;font-size:11.5px;color:var(--navy-ink-dim)}
.side .sync .dot{width:7px;height:7px;border-radius:50%;background:#36C28B;display:inline-block;margin-right:6px;box-shadow:0 0 0 3px rgba(54,194,139,.18)}
.side .me{display:flex;align-items:center;gap:9px;margin-top:12px;padding:7px 6px}
.side .me .av{width:28px;height:28px;border-radius:50%;background:#284C7A;color:#cfe0f5;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:11px}
.side .me .nm{color:#E6EDF6;font-weight:600;font-size:12.5px}.side .me .rl{color:var(--navy-ink-dim);font-size:10.5px}

.main{display:flex;flex-direction:column;min-width:0;background:var(--canvas)}
.topbar{min-height:60px;display:flex;align-items:center;gap:12px;padding:0 22px;background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.topbar .crumb{color:var(--ink-3);font-size:12px;font-weight:500}
.topbar h1{font-size:16px;font-weight:600;letter-spacing:-.01em;margin:0}
.tb-spacer{flex:1}
.search{flex:1;max-width:440px;position:relative}
.search input{width:100%;height:36px;border:1px solid var(--line);border-radius:9px;padding:0 64px 0 34px;font:inherit;font-size:13px;background:var(--surface-2);color:var(--ink)}
.search input::placeholder{color:var(--ink-3)}
.search .ic{position:absolute;left:11px;top:9px;width:17px;height:17px;stroke:var(--ink-3);fill:none;stroke-width:1.8;pointer-events:none}
.search .kbd{position:absolute;right:8px;top:8px;font-size:10.5px;color:var(--ink-3);background:#fff;border:1px solid var(--line);border-radius:5px;padding:2px 6px;font-weight:600}
.content{padding:20px 22px;overflow:auto}
.content.flush{padding:0}
.pagehead{display:none}

/* ---------------- Buttons / forms ---------------- */
.btn,button.btn{height:36px;display:inline-flex;align-items:center;gap:7px;padding:0 13px;border-radius:9px;border:1px solid var(--line);background:#fff;color:var(--ink);font:inherit;font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap}
.btn svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:1.8}
.btn:hover{background:var(--surface-2)}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff;font-weight:600;box-shadow:0 1px 2px rgba(59,111,246,.4)}
.btn.pri:hover{background:#2f62e6}
.btn.ghost{border-color:transparent;background:transparent;color:var(--ink-2)}
.btn.ghost:hover{background:var(--surface-2)}
.btn.danger{color:var(--danger);border-color:#F3B6B6}
.btn:disabled{opacity:.55;cursor:not-allowed}
input,select,textarea{font:inherit}
input[type=text],input[type=password],input[type=number],input[type=date],select,textarea{
  height:36px;border:1px solid var(--line);border-radius:9px;padding:0 11px;background:#fff;color:var(--ink);font-size:13px}
textarea{height:auto;padding:9px 11px;resize:vertical;width:100%}
select{cursor:pointer;padding-right:8px}
label{font-size:12.5px;color:var(--ink-2)}
.daterange,.agentfilter,.channelfilter{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-bottom:14px}
.daterange input[type=date]{height:34px;font-size:12.5px;color:var(--ink-2)}
.daterange .btn,.agentfilter .btn,.channelfilter .btn{height:34px}
.daterange .dp.on,.agentfilter .ap.on,.channelfilter .cf.on{background:var(--accent-soft);color:var(--accent-ink);border-color:transparent}
.daterange .lbl,.agentfilter .lbl,.channelfilter .lbl{font-size:12px;color:var(--ink-3);margin-right:2px}

/* ---------------- KPI strip ---------------- */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 16px;box-shadow:var(--shadow)}
.kpi .l{font-size:11.5px;color:var(--ink-2);font-weight:500;display:flex;align-items:center;gap:8px}
.kpi .l .ic{width:24px;height:24px;border-radius:7px;display:flex;align-items:center;justify-content:center;flex:none}
.kpi .l .ic svg{width:14px;height:14px;stroke-width:1.9;fill:none}
.kpi .n{font-size:25px;font-weight:700;letter-spacing:-.02em;margin-top:9px;font-variant-numeric:tabular-nums}
.kpi .d{font-size:11.5px;font-weight:600;margin-top:3px}
/* Scope badge on a KPI tile's label, e.g. "Replied SMS" -- flags a tile whose
   number is permanently scoped to one channel regardless of any channel filter
   on the page, styled off the same muted/bordered vocabulary as .muted/.chip. */
.kpi-scope{font-size:9.5px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;
  color:var(--ink-3);background:var(--surface-2);border:1px solid var(--line);
  border-radius:5px;padding:1px 5px;line-height:1.4}
.up{color:var(--ok)}.dn{color:var(--danger)}.flat{color:var(--ink-3)}
.kpi.click{cursor:pointer}.kpi.click:hover{border-color:#d7dbe2}
.kpi.on{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}

/* ---------------- Toolbar / filter chips ---------------- */
.toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:14px}
.chips{display:flex;gap:7px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.chip{font-size:12px;font-weight:500;padding:5px 11px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--ink-2);cursor:pointer;user-select:none;display:inline-flex;align-items:center;gap:6px}
.chip:hover{background:var(--surface-2)}
.chip .c,.chip .n{font-variant-numeric:tabular-nums;color:var(--ink-3);font-weight:600}
.chip.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-ink)}
.chip.on .c{color:#3a63c4}
.chip.ex{border-color:#F0A0A0;background:#FCEBEB;color:#A32D2D;text-decoration:line-through;font-weight:600}
.chip.badge-grade{padding-left:9px}
.sep{width:1px;height:20px;background:var(--line);margin:0 3px}
/* grade chips */
.chip.g-ap{border-color:#B8E3CF}.chip.g-ap::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--ok)}
.chip.g-a::before{content:"";width:7px;height:7px;border-radius:50%;background:#9FE1CB}
.chip.g-b::before{content:"";width:7px;height:7px;border-radius:50%;background:#EF9F27}
.chip.g-mask::before{content:"";width:7px;height:7px;border-radius:50%;background:#B4B2A9}
/* segmented (hot agent tabs) */
.seg{display:flex;gap:7px;flex-wrap:wrap;margin:0 0 16px}
.seg button{height:32px;padding:0 12px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--ink-2);font:inherit;font-size:12.5px;font-weight:600;cursor:pointer;font-variant-numeric:tabular-nums}
.seg button.on{background:var(--navy);border-color:var(--navy);color:#fff}

/* ---------------- Data table ---------------- */
.tablecard{background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);overflow:hidden}
.list{flex:1;min-width:0;overflow-x:auto}
table{width:100%;border-collapse:collapse}
table.grid{min-width:760px}
thead th{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-3);font-weight:600;text-align:left;padding:11px 14px;background:var(--surface-2);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:1}
tbody td{padding:10px 14px;border-bottom:1px solid var(--line-2);font-size:13px;vertical-align:middle;color:var(--ink)}
tbody tr:last-child td{border-bottom:0}
tbody tr.row{cursor:pointer}
tbody tr.row:hover{background:#F8FAFF}
tbody tr.sel{background:var(--accent-soft)}
tbody tr.sel td:first-child{box-shadow:inset 3px 0 0 var(--accent)}
td.trunc{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.biz{display:flex;align-items:center;gap:10px;min-width:0}
.mono{width:28px;height:28px;border-radius:7px;background:#EEF2F8;color:#42597a;font-weight:700;font-size:11px;display:flex;align-items:center;justify-content:center;flex:none}
.biz .bn{font-weight:600;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.biz .sub{color:var(--ink-3);font-size:11.5px}
.sub{color:var(--ink-3)}

/* grade badges */
.badge{font-size:11px;font-weight:700;padding:3px 9px;border-radius:7px;letter-spacing:.01em;display:inline-block}
.badge.g-ap{background:var(--ok);color:#fff}
.badge.g-a{background:#E5F6EF;color:#0F6E56}
.badge.g-b{background:#FBEEDB;color:#94590C}
.badge.g-mask{background:#EEF0F2;color:#56606C}

/* inline tag pills in table */
.rtag{font-size:11px;font-weight:600;padding:2px 8px;border-radius:6px;margin-right:4px;white-space:nowrap;display:inline-block;background:#EEF0F2;color:#56606C}

/* star */
.star{width:16px;height:16px;stroke-width:1.7;fill:none;stroke:#cfd4dc;color:#cfd4dc;cursor:pointer}
tbody tr:hover .star{stroke:#aab3bf}
.star.on{fill:var(--star);stroke:var(--star)}

.pager{display:flex;align-items:center;gap:12px;padding:12px 16px;color:var(--ink-2);font-size:12px;border-top:1px solid var(--line)}

/* ---------------- Detail drawer ---------------- */
.detail{width:372px;flex:none;border-left:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-lg);min-height:70vh;padding:0;display:none;overflow:auto}
.detail.show{display:block}
.detail .dr-h{padding:18px 20px 14px;border-bottom:1px solid var(--line)}
.detail h2{font-size:16px;font-weight:700;margin:0;letter-spacing:-.01em;display:flex;align-items:center;gap:8px}
.detail .meta,.detail .muted{color:var(--ink-3);font-size:11.5px}
.detail .body{padding:16px 20px}
.detail .grp{border-top:1px solid var(--line);margin-top:14px;padding-top:12px}
.detail .grp:first-child{border-top:0;margin-top:0;padding-top:0}
.sect,.detail .k{color:var(--ink-3)}
.detail .k{font-size:12px}
.detail .v{font-size:12.5px;font-weight:500;margin-bottom:7px;color:var(--ink)}
.tagrow{display:flex;gap:6px;flex-wrap:wrap}
.tag{font-size:12px;font-weight:600;padding:5px 11px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--ink-2);cursor:pointer}
.tag.on{border-width:1.5px}
.act{font-size:11.5px;color:var(--ink-2);padding:6px 0;border-bottom:1px dashed var(--line-2)}
.detail textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:9px 11px;font:inherit;font-size:12.5px}

/* SMS bubbles (Leads drawer + Hot panel) */
.thread,#thread{display:flex;flex-direction:column;gap:7px}
.bub{max-width:84%;padding:8px 11px;border-radius:12px;font-size:12.5px;line-height:1.4;word-break:break-word}
.bub.in{background:#F1F3F6;color:#28323f;border-bottom-left-radius:4px;align-self:flex-start}
.bub.out{background:var(--accent);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.bub .tm{font-size:10px;opacity:.72;margin-top:3px}

/* Non-SMS timeline events (calls, emails). A call is something that HAPPENED, not
   something someone said — so it reads as a centered event row, never a chat
   bubble. Colour follows the outcome; a no-answer attempt is deliberately faded
   so a wall of them never drowns out the real conversation. */
.evt{align-self:stretch;display:flex;align-items:baseline;gap:8px;padding:6px 10px;
     border-radius:9px;font-size:11.5px;line-height:1.4;background:#F7F8FA;
     color:#56606C;border:1px solid #E7EAEE}
.evt .ico{flex:none;font-size:12px;line-height:1.2;opacity:.85}
.evt .ev-b{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}
.evt .ev-h{font-weight:600;letter-spacing:.01em}
.evt .ev-m{opacity:.8;word-break:break-word}
.evt .ev-t{flex:none;font-size:10px;opacity:.62;white-space:nowrap}
.evt.call.pos{background:#E5F6EF;color:#0F6E56;border-color:#C7E9DC}
.evt.call.neg{background:#FCEBEB;color:#A32D2D;border-color:#F2D4D4}
.evt.call.miss{background:transparent;border-style:dashed;color:#8A94A0;opacity:.75}
.evt.email{background:#EEEDFE;color:#3C3489;border-color:#DAD7FA}

/* channel chips — per-event badge (sms/call/email), reusing the .chip base but
   never a filter toggle, so no pointer cursor / hover-shift like the real ones. */
.chip.chip-sms{background:#E8EFFE;color:#1F49B6;cursor:default}
.chip.chip-sms:hover{background:#E8EFFE}
.chip.chip-call{background:#FBEEDB;color:#94590C;cursor:default}
.chip.chip-call:hover{background:#FBEEDB}
.chip.chip-email{background:#EEEDFE;color:#3C3489;cursor:default}
.chip.chip-email:hover{background:#EEEDFE}

/* ---------------- Tag / chip color families (tc-*) ---------------- */
.rtag.tc-gray,.chip.tc-gray,.tag.tc-gray{background:#EEF0F2;color:#56606C}
.rtag.tc-green,.chip.tc-green,.tag.tc-green{background:#E5F6EF;color:#0F6E56}
.rtag.tc-amber,.chip.tc-amber,.tag.tc-amber{background:#FBEEDB;color:#94590C}
.rtag.tc-red,.chip.tc-red,.tag.tc-red{background:#FCEBEB;color:#A32D2D}
.rtag.tc-blue,.chip.tc-blue,.tag.tc-blue{background:#E8EFFE;color:#1F49B6}
.rtag.tc-teal,.chip.tc-teal,.tag.tc-teal{background:#E1F5EE;color:#0F6E56}
.rtag.tc-purple,.chip.tc-purple,.tag.tc-purple{background:#EEEDFE;color:#3C3489}
.rtag.tc-pink,.chip.tc-pink,.tag.tc-pink{background:#FBEAF0;color:#993556}
.chip.tc-gray,.chip.tc-green,.chip.tc-amber,.chip.tc-red,.chip.tc-blue,.chip.tc-teal,.chip.tc-purple,.chip.tc-pink,
.tag.tc-gray,.tag.tc-green,.tag.tc-amber,.tag.tc-red,.tag.tc-blue,.tag.tc-teal,.tag.tc-purple,.tag.tc-pink{border-color:transparent}
.chip.on.tc-gray,.tag.on.tc-gray{box-shadow:inset 0 0 0 1.5px #56606C}
.chip.on.tc-green,.tag.on.tc-green{box-shadow:inset 0 0 0 1.5px #0F6E56}
.chip.on.tc-amber,.tag.on.tc-amber{box-shadow:inset 0 0 0 1.5px #94590C}
.chip.on.tc-red,.tag.on.tc-red{box-shadow:inset 0 0 0 1.5px #A32D2D}
.chip.on.tc-blue,.tag.on.tc-blue{box-shadow:inset 0 0 0 1.5px #1F49B6}
.chip.on.tc-teal,.tag.on.tc-teal{box-shadow:inset 0 0 0 1.5px #0F6E56}
.chip.on.tc-purple,.tag.on.tc-purple{box-shadow:inset 0 0 0 1.5px #3C3489}
.chip.on.tc-pink,.tag.on.tc-pink{box-shadow:inset 0 0 0 1.5px #993556}

/* ---------------- Generic content cards / pills ---------------- */
.card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px 20px;box-shadow:var(--shadow)}
.card h2,.sect{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);font-weight:600;margin:0 0 12px}
.wrap{max-width:680px;margin:0 auto}
.note-line{color:var(--ink-2);margin:.4rem 0 1rem;font-size:12.5px}
.pill{padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:600;display:inline-block}
.pill.yes{background:#E5F6EF;color:#0F6E56}.pill.no{background:#FCEBEB;color:#A32D2D}
.pill.stop{background:#FBEEDB;color:#94590C}.pill.other{background:#EEF0F2;color:#56606C}

/* build-list form */
.formcard label{display:block;margin:14px 0 6px;font-weight:600;color:var(--ink)}
.formcard input[type=text],.formcard input[type=number]{width:100%;max-width:380px}
.tagpick{display:flex;gap:8px;flex-wrap:wrap;margin-top:6px}
.tagpick label{display:inline-flex;align-items:center;gap:6px;margin:0;padding:6px 11px;border:1px solid var(--line);border-radius:8px;font-weight:500;cursor:pointer}
#preview{margin:14px 0;padding:14px 16px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;color:var(--ink-2)}
.actions{display:flex;gap:8px;margin-top:10px}

/* admin tag rows */
.taglist-row{display:flex;align-items:center;gap:10px;padding:9px 10px;border:1px solid var(--line);border-radius:10px;margin-bottom:8px}
.sw{width:14px;height:14px;border-radius:4px;flex:none}
.taglist-row .name{flex:1;border:1px solid transparent;background:transparent;height:32px}
.taglist-row .name:focus{border-color:var(--line);background:#fff}
.prot{font-size:11px;color:var(--ink-3)}
.add{display:flex;gap:8px;margin-top:14px}
.c-gray{background:#888}.c-green{background:#639922}.c-amber{background:#BA7517}.c-red{background:#E24B4A}
.c-blue{background:#378ADD}.c-teal{background:#1D9E75}.c-purple{background:#7F77DD}.c-pink{background:#D4537E}

/* review */
.numt th:not(:first-child),.numt td:not(:first-child){text-align:right;font-variant-numeric:tabular-nums}
.camp{padding:14px 16px;border:1px solid var(--line);border-radius:12px;margin:10px 0;background:var(--surface);box-shadow:var(--shadow)}
.camp b{font-size:14px}.camp .actions{margin-top:10px}
.empty{text-align:center;color:var(--ink-2);padding:48px 0}

/* login */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--navy)}
.login-card{background:#fff;padding:30px 32px;border-radius:14px;min-width:320px;box-shadow:0 12px 40px rgba(0,0,0,.28)}
.login-card .logo{width:38px;height:38px;border-radius:10px;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px;margin-bottom:14px}
.login-card h1{font-size:18px;margin:0 0 16px;color:var(--ink)}
.login-card input{width:100%;margin-bottom:12px}
.login-card .btn{width:100%;justify-content:center}
.login-card .err{color:#c0392b;font-size:12.5px;margin-bottom:10px}

/* hot panel slide-over */
.panel{position:fixed;right:0;top:0;width:400px;height:100%;background:#fff;box-shadow:var(--shadow-lg);padding:18px 20px;overflow:auto;display:none;z-index:60}
.panel.show{display:block}
.panel h3{margin:.2rem 0;font-size:16px}
.urg-green{border-left:4px solid var(--ok)}.urg-yellow{border-left:4px solid var(--warn)}.urg-red{border-left:4px solid var(--danger)}

/* split (list + drawer) */
.split{display:flex;align-items:flex-start;gap:0;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);overflow:hidden}
.split .list{padding:0}
.split .tablecard{border:0;border-radius:0;box-shadow:none}

/* ---------------- Responsive ---------------- */
@media(max-width:1180px){
  .app{grid-template-columns:64px minmax(0,1fr)}
  .side{padding:14px 8px}
  .brand .nm,.navlbl,.nav a .ct,.side .sync,.side .me .nm,.side .me .rl{display:none}
  .nav a{justify-content:center;padding:10px}
  .side .me{justify-content:center}
  .detail{width:330px}
}
@media(max-width:860px){
  .app{grid-template-columns:1fr}
  .side{position:static;height:auto;flex-direction:row;align-items:center;gap:4px;padding:8px 10px;overflow-x:auto}
  .side .brand{padding:0 8px 0 2px}.brand .nm{display:block}
  .side .spacer,.side .sync,.side .me{display:none}
  .nav{flex-direction:row}.nav a{padding:8px}.nav a.on::before{display:none}
  .navlbl{display:none}
  .content{padding:16px 14px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .search{max-width:none}
  .split{flex-direction:column}
  .detail{width:100%;border-left:0;border-top:1px solid var(--line)}
  .topbar{padding:0 14px;flex-wrap:wrap;min-height:52px}
}

/* ================= v2 polish (Campaigns dashboard era) ================= */
.btn,.nav a,.chip,.kpi,tr.row,.camprow{transition:background .15s ease,box-shadow .18s ease,transform .18s ease,color .15s ease}
.lift:hover{box-shadow:var(--shadow-lg);transform:translateY(-1px)}
.kpi .n .tl{display:block;font-size:10.5px;font-weight:500;color:var(--ink-3);margin-top:2px}
.danger-ink{color:var(--danger)} .warn-ink{color:var(--warn)}

/* skeleton shimmer */
.skeleton{position:relative;overflow:hidden;background:var(--line-2);border-radius:var(--r-md);min-height:52px}
.skeleton::after{content:"";position:absolute;inset:0;transform:translateX(-100%);
  background:linear-gradient(90deg,transparent,rgba(255,255,255,.7),transparent);animation:shimmer 1.2s infinite}
@keyframes shimmer{100%{transform:translateX(100%)}}

/* pills + agent avatars */
.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11.5px;font-weight:600}
.pill.ok{background:#E5F6EF;color:#0F6E56}
.pill.danger{background:#FDE8E8;color:#B42318}
.pill.accent{background:var(--accent-soft);color:var(--accent-ink)}
.avatar{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;border-radius:50%;
  color:#fff;font-size:10.5px;font-weight:700;margin-right:6px;vertical-align:middle}
.a-eric{background:#5B8DEF}.a-jenn{background:#B4589E}.a-ej{background:#2FA57A}
.a-josh{background:#C97B2D}.a-maddy{background:#7A5AF8}

/* agent scorecards */
.agentgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:12px;margin-top:10px}
.agentcard{border:1px solid var(--line);border-radius:var(--r-lg);padding:12px 14px;background:var(--surface)}
.agentcard .ac-head{display:flex;align-items:center;gap:6px;margin-bottom:10px;font-size:13px}
.agentcard .ac-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px 14px}
.agentcard .l{font-size:10.5px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.04em}
.agentcard .v{font-size:14px;font-weight:600;font-variant-numeric:tabular-nums}
.agentcard .v.bad{color:var(--danger)} .agentcard .v.good{color:var(--ok)}

/* campaigns table */
table.hoverable tbody tr:nth-child(even){background:var(--surface-2)}
table.hoverable tbody tr:hover{background:var(--accent-soft);cursor:pointer}
table.grid thead th{position:sticky;top:0;background:var(--surface);z-index:1}
.cname{font-weight:600;max-width:320px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agentsel{padding:3px 6px;border-radius:6px;border:1px solid var(--line);background:var(--surface);font-size:12px}

/* slide-over */
.overlay{position:fixed;inset:0;background:rgba(11,26,46,.45);z-index:70;opacity:0;transition:opacity .18s ease}
.overlay.open{opacity:1}
.slideover{position:absolute;top:0;right:0;height:100%;width:min(860px,94vw);background:var(--canvas);
  box-shadow:-18px 0 48px rgba(16,24,40,.25);display:flex;flex-direction:column;
  transform:translateX(24px);opacity:.6;transition:transform .22s ease,opacity .2s ease}
.overlay.open .slideover{transform:translateX(0);opacity:1}
.so-head{display:flex;align-items:center;gap:12px;padding:16px 20px;background:var(--surface);border-bottom:1px solid var(--line)}
.so-body{flex:1;overflow-y:auto;padding:12px 20px 24px}

/* funnel */
.funnel{display:flex;flex-direction:column;gap:4px;background:var(--surface);border:1px solid var(--line);
  border-radius:var(--r-lg);padding:10px 14px}
.fstep{display:grid;grid-template-columns:1fr 74px 46px;align-items:center;gap:8px;position:relative;height:20px}
.fstep .fbar{grid-column:1;height:12px;border-radius:6px;background:linear-gradient(90deg,var(--accent),#7AA2F9);opacity:.85}
.fstep .fl{grid-column:2;font-size:11px;color:var(--ink-2);text-transform:uppercase;letter-spacing:.04em}
.fstep .fv{grid-column:3;font-size:12.5px;font-weight:600;text-align:right;font-variant-numeric:tabular-nums}

/* conversations */
.convo{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:12px 14px;margin-top:12px}
.convo.is-hanging{border-color:#F3B8B5;box-shadow:0 0 0 3px #FDE8E8 inset}
.convo-head{display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:13px}
.convo .thread{display:flex;flex-direction:column;gap:6px}
.convo-meta{font-size:11.5px;color:var(--ink-2);margin:-2px 0 8px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.riskflag{background:#FDECEC;color:#B42318;padding:1px 7px;border-radius:6px;font-weight:600}

/* ---------------- Stats page: 3-channel sections + agent scorecard (2026-08-10) --- */
.chsection.focused{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent)}
.avatar.a-unknown{background:#6b7684}
.scorecard thead th[data-k]{cursor:pointer;user-select:none}
.scorecard thead th[data-k]:hover{color:var(--ink)}
.scorecard thead tr.grp th{text-align:center;background:var(--surface-2);border-bottom:1px solid var(--line-2)}
.scorecard tbody tr.unattributed{background:var(--surface-2);font-style:italic}
.cov-note{font-weight:400;font-size:11.5px;margin-left:8px}

/* agent drill-down matrix */
.segcell{font-weight:600;text-decoration:none}
.segcell.danger{color:var(--danger)} .segcell.ok{color:var(--ok)}
.agmatrix td, .agmatrix th{padding:7px 8px}
.agmatrix tr.arow:hover{background:var(--surface-2)}
.segbox{background:var(--surface-2);border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:4px 14px 12px}
.segwrap{max-width:660px}
.camplink{color:var(--accent);font-weight:600;text-decoration:none}
.camplink:hover{text-decoration:underline}

/* ── call rows in the shared timeline (Phase 4 Task 5) ────────────────────── */
/* A call stays an EVENT row, never a chat bubble: it is something that
   happened, not something someone said. These add the outcome pill, the
   duration, the inline player and the transcript expander. */
.evt.call .ev-h .oc{font-size:10px;font-weight:700;padding:1px 6px;border-radius:6px;
  margin-left:7px;letter-spacing:.02em;vertical-align:middle}
.evt.call .ev-h .oc-answered{background:#E4F5EC;color:#1B6B45}
.evt.call .ev-h .oc-voicemail{background:#EEF1F6;color:#4A5568}
.evt.call .ev-h .oc-no_answer,.evt.call .ev-h .oc-busy{background:#F6F0E6;color:#7A5312}
.evt.call .ev-h .oc-wrong_number{background:#FCEBEB;color:#A32D2D}
.evt.call .ev-h .ev-d{font-size:10.5px;color:var(--ink-3);margin-left:7px;
  font-variant-numeric:tabular-nums}
.evt.call .ev-audio{width:100%;max-width:360px;height:30px;margin-top:6px}
.evt.call .ev-tr{margin-top:6px;font-size:11.5px}
.evt.call .ev-tr summary{cursor:pointer;color:var(--ink-3);font-weight:600;
  font-size:10.5px;text-transform:uppercase;letter-spacing:.03em}
.evt.call .ev-tr .tr-seg{margin-top:4px;padding-left:9px;
  border-left:2px solid var(--line);line-height:1.45}
.evt.call .ev-tr .tr-seg b{font-size:10px;text-transform:uppercase;
  letter-spacing:.03em;color:var(--ink-3);margin-right:5px}
/* An unanswered attempt stays deliberately quiet. */
.evt.call.miss{opacity:.62}